logo

How To Find The Conversations In Which Chatbot Could Not Provide An Answer To User

Learn how to find the questions for which the chatbot could not provide an answer and use these questions to retrain the chatbot.

Sep 25, 2026â—Ź
1

Voice calls in Chat History   Voice conversations are saved as written transcripts in Chat History alongside text chats. FastBots stores the transcript, not an audio recording of the call. Use the conversation-type indicator to distinguish Text, Voice and Text & Voice conversations.   Navigate to https://app.fastbots.ai/

2

Open your Chatbot.

Open your Chatbot.
3

Click on "Tune AI" to open it.

Click on "Tune AI" to open it.
4

Add specific instructions for the Chatbot to reply to any questions for which the information/training has not been provided. Add those instructions in the "AI Instruction Prompt" to train the Chatbot

Add specific instructions for the Chatbot to reply to any questions for which the information/training has not been provided. Add those instructions in the "AI Instruction Prompt" to train the Chatbot
5

Click on "Save Changes"

Click on "Save Changes"
6

Click on "Overview" to open this page.

Click on "Overview" to open this page.
7

Ask a random question for which the chat does not know the answer.

Ask a random question for which the chat does not know the answer.
8

Go to the Q&A page.

Go to the Q&A page.
9

On the Q&A page, you can see the question that the chatbot couldn't answer.

On the Q&A page, you can see the question that the chatbot couldn't answer.
10

It will show "View Chat" text on these questions.

It will show "View Chat" text on these questions.
11

You can also filter these questions by using a keyword in the Search bar.

You can also filter these questions by using a keyword in the Search bar.
12

You retrain the chatbot by providing the correct information on the Q&A page.

You retrain the chatbot by providing the correct information on the Q&A page.
13

Done 🚀